Fraud Prevention

Protect your information from fraud:

First Basin Credit Union has all member information stored securely. FBCU will NEVER need to call, text, or email asking you for personal information such as a PIN number, full social security number and/or any account information.

What can I do to protect myself?

  • Be precautious when opening any emails from unknown senders.
  • Be on alert when answering phone calls from an unknown person or “business”. 
  • Do not click through any email links from unknown senders. 
  • Do not provide your personal information to any unknown email or unknown caller. 
  • If you are unsure of the legitimacy of the email or caller, contact us for confirmation.

How will I hear from First Basin?

  • Periodically, FBCU will send out promotional materials or member notifications via email and text. 
  • First Basin does send account update text alerts. These alerts do not require you to input any personal or account information. 
  • FBCU representatives will always verify your identity by requiring you to answer the security questions you created.

What if fraud has been detected?

  • If fraud has been detected, you will receive an automatic email notification from First Basin CU, with the option to reply with“fraud” or “no fraud”.
  • One minute after the email, you will receive a text alert from 96923 between 7 a.m. and 9 p.m., which also has the “fraud” or “no fraud”option.
  • If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
  • Add the phone number to the FBCU Fraud Center to your phone contacts – (800) 237-8990 – label it “Fraud Center” and it will display whenever you get a call from this number.  
  • Please Note: It is of the utmost importance that you respond to these contacts with "fraud" or "no fraud" to ensure your card maintains full functionality. 
  • Remember – our messages will never ask for your PIN or account number.

Important Phone Numbers

In the event that your card has potentially been compromised, it will be important to have these numbers saved to efficiently respond.

  • First Basin Fraud Center: (800) 237-8990
  • Fraud Center Call Back: (855) 293-2456
  • Cardholder Assistance Line: (800) 547-1759
  • Text Alert Number: 96923