Fraud Prevention

PROTECT YOUR INFORMATION: 

First Basin Credit Union has all member information stored securely. FBCU will NEVER need to call, text or email asking you for personal information such as a PIN number, full social security number and/or any account information. 

What can I do to protect myself? 

  • Be precautious when opening any emails from unknown senders.
  • Be on alert when answering phone calls from an unknown person or “business”. 
  • Do not click through any email links from unknown senders. 
  • Do not provide your personal information to any unknown email or unknown caller. 
  • If you are unsure of the legitimacy of the email or caller, contact the FBCU Member Services Center for confirmation. 
     

How will I hear from First Basin?

  • Periodically, FBCU will send out promotional materials or member notifications via email. 
  • First Basin does send account update text alerts. These alerts do not require you to input any personal or account information. 
  • FBCU representatives will always verify your identity by requiring you to answer the security questions you created.

What if fraud has been detected?

  • If fraud has been detected, you will receive an automatic email notification from First Basin Credit Union, with the option to reply with“fraud” or “no fraud”.
  • One minute after the email, you will receive a text alert from 32874 between 7 a.m. and 9 p.m., which also has the “fraud” or “no fraud”option.
  • If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
  • Add the phone number to the FBCU Fraud Center to your phone contacts – (800) 417-4592 – label it “Fraud Center” and it will display whenever you get a call from this number.  
  • Please Note: It is of the utmost importance that you respond to these contacts with "fraud" or "no fraud" to ensure your card maintains full functionality. 
  • Remember – our messages will never ask for your PIN or account number.

 

IMPORTANT PHONE NUMBERS

Fraud Center
(800) 417-4592
 
Member Services Center
(432) 333-5600
(800) 322-7242