PROTECT YOUR INFORMATION:
First Basin Credit Union has all member information stored securely. FBCU will NEVER need to call, text or email asking you for personal information such as a PIN number, full social security number and/or any account information.
What can I do to protect myself?
- Be precautious when opening any emails from unknown senders.
- Be on alert when answering phone calls from an unknown person or “business”.
- Do not click through any email links from unknown senders.
- Do not provide your personal information to any unknown email or unknown caller.
- If you are unsure of the legitimacy of the email or caller, contact the FBCU Member Services Center for confirmation.
How will I hear from First Basin?
- Periodically, FBCU will send out promotional materials or member notifications via email.
- First Basin does send account update text alerts. These alerts do not require you to input any personal or account information.
- FBCU representatives will always verify your identity by requiring you to answer the security questions you created.
What if fraud has been detected?
- If fraud has been detected, you will receive an automatic email notification from First Basin Credit Union, with the option to reply with“fraud” or “no fraud”.
- One minute after the email, you will receive a text alert from 32874 between 7 a.m. and 9 p.m., which also has the “fraud” or “no fraud”option.
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
- Add the phone number to the FBCU Fraud Center to your phone contacts – (800) 417-4592 – label it “Fraud Center” and it will display whenever you get a call from this number.
- Please Note: It is of the utmost importance that you respond to these contacts with "fraud" or "no fraud" to ensure your card maintains full functionality.
- Remember – our messages will never ask for your PIN or account number.