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problem resolved

First Basin's communication issues have been resolved and all branches are now fully operational.  Thank you to all of our loyal members for your patience and understanding.


Fraud Prevention Reminder

Please remember that the First Basin Credit Union Fraud Prevention Center will only make automated calls, texts, and emails. We will never call asking for credentials to log into mobile banking or to ask for PIN numbers. If you receive a call that seems suspicious, please report it to us immediately. 


Here’s how our system works:

  1. When potential fraud is detected, you will receive an automatic email notification from First Basin Credit Union, with the option to reply with “fraud” or “no fraud.”
  2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, which also has the “fraud” or “no fraud” option.
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.


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