We are here for you.

How Can We Help?

First Basin is here to assist you with questions, if you have concerns or need help with your account.
Note: Please allow two business days for us to respond to online inquiries. If you have an urgent issue, we recommend calling during regular business hours.

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We're Just a Phone Call Away

Member Services
432-333-5600  (Monday - Friday 8:30 to 5:30)
800-322-7242  (After hours and weekends)
24/7 Cardholder Assistance Line

Lost or Stolen Card?

To report lost or stolen cards please contact the JHA Hot Card Center: 

888-297-3416 (within the U.S.)

206-389-5200 (outside the U.S.)

Address Change Form

In order for your address to be updated, you must print, sign and return the downloadable PDF form along with proof of residency to First Basin Credit Union.  Examples of proof of residency include driver’s license, utility bill or lease agreement.  Requests for address change may be faxed, emailed or presented in person.

Download Form

Member Survey

Did you visit a branch and have a moment to give us some feedback? We’ll review this information to get a better understanding of your needs and expectations. We want to make sure we’re doing the best job we can, and your feedback is critical to this process.

Take Our Survey

Complaint Notice

If you have a problem with the services provided by this credit union, please contact us at:

First Basin Credit Union
7100 E. TX Hwy 191
Odessa, TX 79765
Phone: 432-333-5600
Fax: 432-333-5685
Email: info@firstbasin.com

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting:

Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699
Phone: 512-837-9236
Fax: 512-837-0278
Web: www.cud.texas.gov